Tag Archives: Employees

Hiring for the Front of the House

FrontOfTheHouse

Are your customers getting the best front of the house experience? The experience in the front of the house can make or break your guests’ impressions of your brand. While many people might think working in the front of the house is easy, dealing with customers and ensuring the best guest experience requires specialized skills from your staff members.

Without the proper personality, your front of the house staff members can drive business away from your establishment. Inattentive wait staff or a dismissive hostess can make the dining experience a disaster for your customers. Plus, bad customer experiences can negatively affect your online ratings and tarnish your reputation with the community.

Before filling critical positions in the front of the house, like host/hostess, wait staff, and bussers, make sure the candidates have these important traits:

  • Friendly and personable demeanor
  • Exceptional customer service skills
  • Quick-thinking and problem-solving attitude
  • Passionate about people
  • Reliable and punctual
  • Happy and hungry to learn more
  • Present themselves in a professional manner

Keep in mind, technical skills for the job can be taught or refined during the training process. To become an industry leader now and in the future, you must hire passionate people to stand behind your brand name.

4 Tips to Hire Better Employees

HireBetter

Are you having trouble attracting reliable employees to your business? Turnover in the foodservice industry is constant, leaving you without a dependable and qualified team. However, you can take action now to stop the turnover cycle and build a team of reliable staff members.

Find (and keep) better employees for your business with these four tips:

1.       Write Better Job Descriptions – Following the same boring job description format only tells potential employees that your business is bland. Instead of following the stuffy format, pump up your posting with an inviting tone to make your brand stand out to potential applicants.

 2.      Use Photos & Video – Loading fun videos and photos on your website can be a powerful recruitment tool for your establishment. Potential employees will appreciate the behind-the-scenes look of your business and you can showcase your team enjoying their roles.

 3.      Get Positive Online Reviews – Before applying to a position, potential employees often search for the “inside” opinion on your establishment. If your online reviews are overly negative, it can hurt your chances of finding the right employee.

 4.      Have a Good Reputation – If you’re known as a great employer, current and former employees can help recommend your establishment by word of mouth. Plus, this will help build your brand to draw in the best outside prospects as well.

Offering Delivery Service

DeliveryService

Over the past few years, the demand for food delivery service has increased with customers’ want for easily accessible foods. With trending mobile apps and online delivery options at a variety of food locations, offering delivery service to customers can increase your profit margin significantly. However, before offering a food delivery service at your establishment, ask yourself these four questions to make sure you are prepared.

1.       Why should I consider adding a delivery service?

Delivery has been a growing trend since millennials have become a dominating force in the world. Millennials are dining out more often than previous generations and want their food options to be quick, convenient, and readily available.

 2.      How can I get food to my customers?

When offering delivery service, there are several different methods you can use to get your food products to your customers. Using routes with daily delivery or the traditional back-and-forth delivery method gives customers their meals based on demand and when ordered directly. These delivery methods are best for lower volume applications. However, you can utilize pick-up locations for delivering large quantities of food to a specific location, like a gym or school.

 3.      What software do I need to start a delivery service?

Consider adding a delivery option to your POS systems and mobile ordering. These systems can track and record delivery orders. Utilize online map technology to plan out the best routes for your drivers to conserve gasoline and cut delivery time.

 4.      Who should I hire onto my team for delivery?

When deciding whether to hire independent drivers or hourly employees, consult your local labor laws before making a decision. However, much of the decision relies on the amount of dependability and supervision you want over the drivers. Hiring hourly employees gives them the opportunity to be fully trained, wear the company uniform, and also entitles them to employee benefits. In contrast, hiring independent drivers creates more inconsistency in the labor force, but allows them to be paid by delivery drop instead of per hour.