Are your customers getting the best front of the house experience? The experience in the front of the house can make or break your guests’ impressions of your brand. While many people might think working in the front of the house is easy, dealing with customers and ensuring the best guest experience requires specialized skills from your staff members.
Without the proper personality, your front of the house staff members can drive business away from your establishment. Inattentive wait staff or a dismissive hostess can make the dining experience a disaster for your customers. Plus, bad customer experiences can negatively affect your online ratings and tarnish your reputation with the community.
Before filling critical positions in the front of the house, like host/hostess, wait staff, and bussers, make sure the candidates have these important traits:
- Friendly and personable demeanor
- Exceptional customer service skills
- Quick-thinking and problem-solving attitude
- Passionate about people
- Reliable and punctual
- Happy and hungry to learn more
- Present themselves in a professional manner
Keep in mind, technical skills for the job can be taught or refined during the training process. To become an industry leader now and in the future, you must hire passionate people to stand behind your brand name.