Are your customers getting the best front of the house experience? The experience in the front of the house can make or break your guests’ impressions of your brand. While many people might think working in the front of the house is easy, dealing with customers and ensuring the best guest experience requires specialized skills from your staff members.
Without the proper personality, your front of the house staff members can drive business away from your establishment. Inattentive wait staff or a dismissive hostess can make the dining experience a disaster for your customers. Plus, bad customer experiences can negatively affect your online ratings and tarnish your reputation with the community.
Before filling critical positions in the front of the house, like host/hostess, wait staff, and bussers, make sure the candidates have these important traits:
- Friendly and personable demeanor
- Exceptional customer service skills
- Quick-thinking and problem-solving attitude
- Passionate about people
- Reliable and punctual
- Happy and hungry to learn more
- Present themselves in a professional manner
Keep in mind, technical skills for the job can be taught or refined during the training process. To become an industry leader now and in the future, you must hire passionate people to stand behind your brand name.
The music playing in a foodservice establishment is more than just background noise. Playing the right type of music can positively affect your diners’ buying habits and boost your bottom line. Modern diners are looking for a complete experience when dining out and the right music sets the foundation for an enjoyable dining experience. Plus, music helps guests feel more comfortable at your establishment and encourages them to stay longer (and spend more).
A music-free foodservice establishment is filled with the sounds of clanking plates, loud conversations, and noise from the kitchen. However, soft background noise and carefully chosen playlists make your establishment more inviting to everyday diners and add to the overall dining atmosphere. Operators can also use customizable overhead messages to advertise new menu items or special offers without being intrusive into the guest experience.
Make the most of your music selection by switching up your programming based on your target customers, time of day, season, or holiday to create a personalized dining experience for your patrons. If you’re looking to find the right music, consider polling your employees or patrons to get insight on trending music and new technology to enhance the guest experience.
Take the time to tune into your customers’ music tastes and earn more every day.
Whether catering for corporate events or a wedding, the right wine and cheese pairings can elevate your service and help you earn repeat business. Adding upscale food and beverage combinations to your menu helps attract new, high-end customers and engage existing customers with your brand. Plus, offering cheese and wine pairings is a great way to boost your bottom line without expending additional labor costs.
Start simple and impress your guests with these classic, sophisticated wine and cheese pairings below:
- Port & Bleu Cheese – The sweet, rich flavor of Port makes the perfect complement to the distinctive, pungent bleu cheese flavor.
- Prosecco & Parmesan – This bubbly classic drink takes the salty bite out of Parmesan, making it the perfect pair of flavors.
- Chardonnay & Gruyere – The unique fruit and nut flavors in Chardonnay are the ideal match for Gruyere’s subtle, sweet taste.
- Riesling & Ricotta – Whether you choose a sweet or dry Riesling, the drink’s tangy taste pairs well with the unassuming, creamy Ricotta.
- Pinot Noir & Brie – The distinct, buttery and creamy textures of Brie pairs perfectly with the delicate floral and oak notes in Pinot Noir.