Are your customers getting the best front of the house experience? The experience in the front of the house can make or break your guests’ impressions of your brand. While many people might think working in the front of the house is easy, dealing with customers and ensuring the best guest experience requires specialized skills from your staff members.
Without the proper personality, your front of the house staff members can drive business away from your establishment. Inattentive wait staff or a dismissive hostess can make the dining experience a disaster for your customers. Plus, bad customer experiences can negatively affect your online ratings and tarnish your reputation with the community.
Before filling critical positions in the front of the house, like host/hostess, wait staff, and bussers, make sure the candidates have these important traits:
Friendly and personable demeanor
Exceptional customer service skills
Quick-thinking and problem-solving attitude
Passionate about people
Reliable and punctual
Happy and hungry to learn more
Present themselves in a professional manner
Keep in mind, technical skills for the job can be taught or refined during the training process. To become an industry leader now and in the future, you must hire passionate people to stand behind your brand name.
Table Waiting 101
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Update Employee Uniforms
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Cooking lessons are an engaging way to showcase the heart of your establishment. Offering in-house cooking lessons not only builds your brand and engages customers, but also helps earn you extra profits. No matter the size of your establishment, you can give customers an unforgettable cooking experience and make it easy for you to:
Showcase Your Chefs
Every day chefs are behind the scenes creating culinary masterpieces, but why not let their culinary skills shine? Allowing your best chefs to lead in-house cooking lessons brings their masterful skillset to the forefront. Having close interaction between the chefs and the guests they serve regularly adds a unique personal touch to the cooking lessons.
Engage with Customers
Hosting in-house cooking lessons engages your most loyal customers face to face. Teaching your guests valuable cooking skills or insider secrets makes them feel like part of the team. Consider offering exclusive discounts or coupons for your establishment as an extra incentive for those participating in the cooking classes.
In-house cooking lessons can be the perfect platform to demo new dishes for your menu. From seasonal favorites to adventurous appetizers, cooking lessons allow you to test out possible additions to your menu with immediate feedback from potential patrons. With this method, your customers can ask questions and offer menu suggestions before blowing your budget on the new dishes.
Music Makes a Difference
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Mobile Ordering Made Easy
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Keeping your staff members motivated can be a challenge in the fast-paced, unpredictable foodservice industry. However, ensuring that your employees are happy can have benefits on your profits as well; upbeat staff members often make the difference in the guest experience and how much your customers spend or how often they visit your establishment.
Incorporate these top five tips to keeping your employees motivated below and watch your business blossom:
Daily or Weekly Competitions – This highly effective technique can help boost sales while creating a better guest experience or incentivizing the sale of specialty menu items.
Celebrate Birthdays and Work Anniversaries – Being recognized and acknowledged for your place on the team can help promote a positive work environment.
Sampling New Menu Items – Have a little fun in the kitchen and let your employees taste test new dishes before they are available to the public.
Close Early for Special Events – Closing early for holidays or major employee life events lets the employees come together as a group.
Provide the Proper Tools – Update your work systems and listen to employee concerns about faulty registers, equipment, and other supplies.
Utilize these simple tips in your foodservice establishment’s routine today to pump up the employee motivation.
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Benefits of Patio Heaters
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