Hiring for the Front of the House

FrontOfTheHouse

Are your customers getting the best front of the house experience? The experience in the front of the house can make or break your guests’ impressions of your brand. While many people might think working in the front of the house is easy, dealing with customers and ensuring the best guest experience requires specialized skills from your staff members.

Without the proper personality, your front of the house staff members can drive business away from your establishment. Inattentive wait staff or a dismissive hostess can make the dining experience a disaster for your customers. Plus, bad customer experiences can negatively affect your online ratings and tarnish your reputation with the community.

Before filling critical positions in the front of the house, like host/hostess, wait staff, and bussers, make sure the candidates have these important traits:

  • Friendly and personable demeanor
  • Exceptional customer service skills
  • Quick-thinking and problem-solving attitude
  • Passionate about people
  • Reliable and punctual
  • Happy and hungry to learn more
  • Present themselves in a professional manner

Keep in mind, technical skills for the job can be taught or refined during the training process. To become an industry leader now and in the future, you must hire passionate people to stand behind your brand name.

Seasonal Eats: Spring Krispies Treats

SpringKrispies

Bring spring into your dessert menu all season long with this Spring Krispies Treats recipe. Using only three simple ingredients, this fun, easy-to-make dessert is a colorful twist on classic Rice Krispies Treats. However, because this adaptation uses Peeps instead of regular marshmallows, the finished product is noticeably sweeter (and more colorful).

Use these fabulous Spring Krispies Treats to catch the eyes of your diners on the dessert menu. Wrap the treats individually and tie with festive ribbons for added presentation value. Plus, keeping these spring treats by the front register can help increase your impulse buys all season long.

Follow the simple directions below to add Spring Krispies Treats to your dessert menu today:

Ingredients

  • 3 tbsp butter
  • 35 Peeps
  • 6 cups Rice Krispies cereal

Directions

  1. In large pot, melt butter over low heat. Add Peeps and stir until completely melted. If using different colors, melt in separate color sections within the pot and avoid mixing the colors together.
  2. Once the butter is melted, remove pot from heat.
  3. Add Rice Krispies cereal to the marshmallow mixture.
  4. Stir until well coated, mixing different colors if applicable.
  5. Coat a 13 x 9 x 1-1/2-inch pan with cooking spray and evenly press the marshmallow mixture into the pan.
  6. Cool completely before cutting into desired shapes. Store in an airtight container.

Music Makes a Difference

MusicDifference

The music playing in a foodservice establishment is more than just background noise. Playing the right type of music can positively affect your diners’ buying habits and boost your bottom line. Modern diners are looking for a complete experience when dining out and the right music sets the foundation for an enjoyable dining experience. Plus, music helps guests feel more comfortable at your establishment and encourages them to stay longer (and spend more).

A music-free foodservice establishment is filled with the sounds of clanking plates, loud conversations, and noise from the kitchen. However, soft background noise and carefully chosen playlists make your establishment more inviting to everyday diners and add to the overall dining atmosphere. Operators can also use customizable overhead messages to advertise new menu items or special offers without being intrusive into the guest experience.

Make the most of your music selection by switching up your programming based on your target customers, time of day, season, or holiday to create a personalized dining experience for your patrons. If you’re looking to find the right music, consider polling your employees or patrons to get insight on trending music and new technology to enhance the guest experience.

Take the time to tune into your customers’ music tastes and earn more every day.